Our founder and CEO, Rolf Ritter, was interviewed by Bloomberg Radio during the Small Business Expo in Boston this past week. He was eager to explain how the sharing economy will fix the broken market for work, by introducing a new business model that takes advantage of the flexibility now available in the workplace.

Rolf explained that the current market for work is broken, because talented employees spend far too much of their day in cubicles and lengthy meetings; this stagnation at the office lowers productivity and job satisfaction while increasing job frustration.  The technological changes of the last few years, especially the ability to work from almost any location thanks to mobile technology and cloud-based systems, has made it possible to transform the workplace into a flexible, dynamic work environment that is not limited by geographic location or traditional business office hours. Instead, employers have the option to hire freelancers, who are more enthusiastic about their work and more knowledgeable in their content areas, which will free up time and space in the office and in the budget for the business tasks that matter most to the owner. By outsourcing to talented freelancers, there is great benefit to employers and freelancers.

When asked about the unsteady nature of freelance work, Rolf explained that using a trusted broker, like People as a Service, will alleviate many concerns that freelancers may have. A broker who works with the employer and freelancer can ensure that payment is made in a timely manner, and can coordinate project details so that there is clarity and understanding between all involved parties.

Rolf also had the opportunity to explain why our process of assessing freelancers truly sets us apart from other outsourcing platforms. Other platforms might offer lengthy lists of freelancers, and some may even have a rating system for the freelancers, but Rolf explained that 90 percent of the ratings are 4 or 5 stars, which does not give an employer very much useful information. Instead, People as a Service gets to know our talent, regardless of where they are in the world, and has them complete a test project that allows us to have a true understanding of their abilities and work ethic. We also work with them during their first project, to ensure the highest quality service to our business clients. This oversight, along with our understanding of business needs, allows us to provide a reliable and innovative experience to our clients and to our freelancers.

In addition, Rolf explained that People as a Service invites business clients to become members, which allows them regular access to our talented virtual workforce. It also allows us to recommend the best-fit freelancer, at the ideal price for both parties, without regard to commissions or any other bias. In this way, our clients can be sure that the freelancer being recommended, who also does not pay any fees, is the best person for their job.

We appreciate having the opportunity to discuss our innovative business model of the future with the lovely people at Bloomberg Radio.

4 thoughts on “People as a Service Highlighted on Bloomberg Radio Show

  • Jay Patterson

    I disagree with the characterization of ODesk/UpWork/Freelancer.com

    I’ve use ODesk extensively and its quite easy to hire good people if you take a disciplined approach. There is enough information about someone to make an informed decision, but then you have to do your own due-diligence. I usually start someone out with a small non-critical task or project and see how they do. I assess their ability to communicate, their independence and their capability to deliver. I’ve hired 75% of people in the longer term. And the controls on monitoring and billing are excellent so long as the work they are doing can be done relatively by spec and independently or organized in milestones.

    The downside of freelancers is when their lives or goals change they become unavailable – not untypical of freelancers in general. So these services are good if your business has deliverables that are chunkable and atomic in nature. The service is not good if you have something that requires a high degree of interdependance or real-time demand, such as customer service, or hands-on tasks with physical items like shipping. Outside of that though, its an excellent way to have scalability without the liability of a full time employee, which in most small business now, are not affordable in the owner-operator model.

    I think to be truely successful with this model, you need to have excellent project management skills and the ability to manage people remotely, so it may not be something everyone could do, as freelancer or a buyer of services.

    Reply
  • Jay Patterson

    I disagree with the characterization of ODesk/UpWork/Freelancer.com

    I’ve use ODesk extensively and its quite easy to hire good people if you take a disciplined approach. There is enough information about someone to make an informed decision, but then you have to do your own due-diligence. I usually start someone out with a small non-critical task or project and see how they do. I assess their ability to communicate, their independence and their capability to deliver. I’ve hired 75% of people in the longer term. And the controls on monitoring and billing are excellent so long as the work they are doing can be done relatively by spec and independently or organized in milestones.

    The downside of freelancers is when their lives or goals change they become unavailable – not untypical of freelancers in general. So these services are good if your business has deliverables that are chunkable and atomic in nature. The service is not good if you have something that requires a high degree of interdependance or real-time demand, such as customer service, or hands-on tasks with physical items like shipping. Outside of that though, its an excellent way to have scalability without the liability of a full time employee, which in most small business now, are not affordable in the owner-operator model.

    I think to be truely successful with this model, you need to have excellent project management skills and the ability to manage people remotely, so it may not be something everyone could do, as freelancer or a buyer of services.

    Reply
  • PaaS

    Thank you very much for your comment and actually I do agree with you. Upwork etc are great platforms and they provide a lot of value, however to get that value as you correctly state, you need to spend quite some time and do your due-diligence. The vetting process you are doing is great and I am sure you get good results too, however not many companies have the time or the know how to do this and therefore prefer not to take advantage of the global freelancer potential. With People as a Service it is different. We do the vetting for you and even better, since we manage many more projects and freelancer than you ever could we have much more experience with the freelancer and type of projects we work with that allow us to make you a better proposal for a freelancer both in cost and quality. With every project we perform we increase our learning which then benefits all the customers we have, whereas in your case that scope is more limited. And if a freelancer you have worked with is not available anymore? We have somebody ready that has already worked with us and we know will do a good job for you.

    And what is best our service for regular users of freelancers is much cheaper than any other platform, since we do not charge a mark-up on the freelancers cost, we only the customer a flat monthly fee of $39 and that covers all our services.

    Reply
  • PaaS

    Thank you very much for your comment and actually I do agree with you. Upwork etc are great platforms and they provide a lot of value, however to get that value as you correctly state, you need to spend quite some time and do your due-diligence. The vetting process you are doing is great and I am sure you get good results too, however not many companies have the time or the know how to do this and therefore prefer not to take advantage of the global freelancer potential. With People as a Service it is different. We do the vetting for you and even better, since we manage many more projects and freelancer than you ever could we have much more experience with the freelancer and type of projects we work with that allow us to make you a better proposal for a freelancer both in cost and quality. With every project we perform we increase our learning which then benefits all the customers we have, whereas in your case that scope is more limited. And if a freelancer you have worked with is not available anymore? We have somebody ready that has already worked with us and we know will do a good job for you.

    And what is best our service for regular users of freelancers is much cheaper than any other platform, since we do not charge a mark-up on the freelancers cost, we only the customer a flat monthly fee of $39 and that covers all our services.

    Reply

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